PowerOne Service Advantage Program Features

Get Started with PowerOne SAPPowerOne is the only provider in the market to offer custom tailored managed service packages. We will work with your company to develop the right solution for your company. PowerOne provides several contract levels that allow you to choose the level of support that fits your business' needs. We can help you select the services and plan that will best suit your exact needs.

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Core Features

The Service Advantage Program (SAP) program is our standard managed services program for companies looking to suplement their existing IT staff. Our SAP customers are assigned a team of engineers that will handle all of your support needs remotely and on-site.

Expand Core Features
  • Team of System Engineers
  • Block of Time Pricing
  • Unused Time Accural
  • One Hour SLA
  • Volume Discount on Hardware
  • Discounted Labor Rate


Security Features

Security is an essential element of IT and that security starts at the front of your network. PowerOne will monitor your network from the edge of your network to protect your company from Internet threats. Protection does not stop there. Total endpoint protection solutions can be managed as part of the SAP program.

Expand Security Features
  • Security Gateway Management
  • Anti-Virus Management
  • Workstation & Server Patch Monitoring
  • Quarterly Security Assessments


Performance & Monitoring

Deep Network Monitoring is an advanced feature you will only get with PowerIT. Our advanced monitoring system will monitor your network from the inside out and the outside in. Using advanced monitoring software and hardware, PowerOne will continuously monitor every IP connected device as well as services running on those devices. Advanced connectivity monitoring will monitor connectivity between multiple offices.

Expand Performance Features
  • Server Monitoring
  • Exchange Monitoring
  • SQL Monitoring
  • Web Server Monitoring
  • Anti-Virus Monitoring
  • Connectivity Monitoring
  • Disk Space Monitoring
  • Event Log Monitoring
  • Performance Monitoring
  • Back-up Monitoring


Client Care

Round-the-clock client care is standard for PowerIT customers. Your dedicated team of experienced system engineers is available 24 hours a day, 7 days a week and quick response is guaranteed and backed by our 1 hour SLA.

Expand Client Care Features
  • Management Portal
  • Mon-Fri 8AM-6PM Support
  • Remote Technical Support
  • Network Configuration Documentation
  • Remote User Setup and Removal
  • Four Hour Response Time
  • On-site Maintenance
  • On-site Support
  • On-site User Setup and Removal